Help

Account & Technical

Help with membership, password reset, notification preferences and fixing technical issues.

5 articles

How do I sign up and verify my account?

Signing up is free and takes only a few minutes.

  1. Click the Sign Up link at the top right.
  2. Enter your name, email and password.
  3. Click the verification link we send to your email address.

If the verification email doesn't arrive within a few minutes, check your spam/junk folder or resend the verification email. Once verified, you can post listings and send messages.

I forgot my password — how do I reset it?

You can set a new password in a few steps.

  1. Click Forgot Password on the sign-in page.
  2. Enter your registered email address.
  3. Use the link in your email to set a new password.

For your security the reset link expires shortly. If it doesn't work, repeat the step to request a new link. Choose a strong, unique new password.

How do I manage my notification preferences?

You decide which topics you want to be notified about.

  1. Go to Settings > Notifications in your account.
  2. Turn email and on-site notifications on or off individually.
  3. Save your changes.

Some important notifications about messages, offers and transaction security may always be sent to protect your account. You can unsubscribe from marketing emails at any time.

How do I close or delete my account?

If you want to close your account, we recommend wrapping up a few things first:

  • Remove your live listings.
  • Finalize any ongoing offers or transactions.
  • Download your invoices if you need them.

Then you can request account closure from Settings > Account or create a support request. Due to legal obligations, some data may be retained for the period required by law.

The site won't load or is slow — what should I do?

Most display issues are fixed with a few quick steps:

  • Refresh the page and check your internet connection.
  • Clear your browser's cache and cookies.
  • Update your browser to the latest version or try a different one.
  • Temporarily disable extensions or try in a private window.

If the problem persists, create a support request stating your device, browser and any error message. A screenshot, if you can add one, helps us resolve it faster.

Still need help?

Our support team is happy to help with anything you couldn't find here.

Create Support Request