Help

My Store

Guides on opening a store, store packages, managing your team and showcasing your storefront.

4 articles

How do I open a store?

A store is designed for businesses or sellers with many listings. It gives you a branded storefront, more listing capacity and advanced management tools.

  1. Go to Open a Store in your account.
  2. Enter your store name, category and contact details.
  3. Choose the store package that fits you.
  4. Upload the required documents and complete payment.

Once your application is reviewed, your store is activated and your own store page goes live.

What's the difference between store packages?

Store packages offer different limits and features depending on your needs. Packages typically differ in:

  • Listing capacity: the number of active listings you can have at once.
  • Promotion allowances: the showcase / featured-listing quota included in the package.
  • Team members: the number of staff/consultants you can add to the store.
  • Billing period: monthly or yearly payment options.

You can upgrade to a higher package at any time; the difference is applied to the new period.

How do I update my store details?

You can edit your storefront and details from your store management panel.

  1. Go to the Store Management page.
  2. Update your logo, cover image, description and contact details.
  3. Add information such as working hours and location.
  4. Save your changes.

Changes to core details such as the store name or legal title may require approval. Once published, updates appear on your store page.

How do I add staff or consultants to my store?

Team members help you manage listings and messages on your behalf. You can add staff within your package limits.

  1. Go to the Team / Consultants section in your store panel.
  2. Use Invite and enter the person's email address.
  3. Set their permissions (listing management, messaging, etc.).

Once the invited person confirms the link in the email, they join your team. You can edit or remove a member at any time.

Still need help?

Our support team is happy to help with anything you couldn't find here.

Create Support Request